Welcome and Opening Remarks: State of the Outsourcing Marketplace
Frank J. Casale
In this session, OI Founder and CEO, Frank Casale will provide an overview of the Outsourcing Marketplace; the impact on outsourcing from economic challenges of 2002; emerging trends for 2003, and how the Marketplace is being reshaped by BPO and the steady rise of the Middle Market.

How Recent Trends in BPO & ITO are Reshaping the Outsourcing Marketplace. An OI Research Presentation
Howard M. Lackow, Sr. VP & Director Outsourcing Services
Outsourcing is no longer just about saving money. It’s now about how to do things quicker, more efficiently, getting to market faster than your competitors, having maximum flexibility with your workforce and gaining access to high quality employees. In this session, we will discuss how these new trends are reshaping the Outsourcing Marketplace and what outsourcing executives should know to gain competitive advantage in their business.

Break out Sessions: Outsourcing Issues Roundtables
Information Technology Outsourcing Moderator: TBD
Business Process Outsourcing Moderator: TBD
The purpose of the Outsourcing Issues Roundtables is to allow program participants the opportunity to engage in detailed discussions about the Outsourcing Process including, outsourcing assessment, RFP development, service provider selection, contract negotiations, transition planning and governance. These 40 minute intensives will be moderated by a representative of The Outsourcing Institute and give participants the chance to share their experiences with one another.

Case Study: IT Outsourcing: Real Buyers, Real Experiences
Guest Speaker - TBD
In this session, our case study presenter will cover their approach to sourcing assessment, RFP development and approval, service provider selection, performance metrics and contract standards, implementation and timeframes and managing the relationship.

Innovative Trends in Sourcing Process Management
Howard M. Lackow, Sr. VP & Director Outsourcing Services
Building upon our discussion on the Outsourcing Process, we will explore emerging best practices in process management and Service Provider relationships including establishing a Sourcing Office and the emerging role of the CRO.

The Evolution of the Outsourcing Process
Howard M. Lackow, Sr. VP & Director Outsourcing Services
In this session, we will surface the most critical and costly elements of outsourcing procurement. This practical, tactical approach will help you decide on the right solutions for your organization; what to expect; how to perform; and when to change course. Sections include a process overview, outsourcing assessment, RFP development, service provider selection, contract negotiations, transition planning and governance.

Interactive Panel:
Hit the Ground Running – Effectively Managing the Relationship
Platinum Sponsors
Moderator: Frank Casale
Panelists will be asked to present their views on the impact of outsourcing and how mastering the process can aid client companies in transforming their business. Conference delegates will have the unique opportunity to engage service provider panelists on any aspect of the outsourcing process including expected ROI.