| Q |
What services does Verizon IT offer? What business sectors do you
provide services? |
| A |
We have three lines of business, IT services, Healthcare solutions
and Telecom products. Each line has their respective product and
service offerings but they all offer the following outsourcing solutions:
IT services (serving all business sectors)
- Mainframe/Midrange
- Client Server
- Application Management
- Enterprise Help Desk
- Mobil Device Management
- Disaster Recovery / Business Continuity
Healthcare solutions
- Medicaid Fiscal Agent Services
- Medical Transaction Processing
- Q/Care© Full-Service Payor solution
- HIPAA Compliance and Translation Services
- CMM (Capability Maturity Model) Services
- Full suite of IT services listed above
Telecom products
- Provisioning/Activation
- Network Security
- Workforce Management
- Network Planning & Design
- Billing and Mediation
- Network & Fault Management
- Full suite of IT services listed above
|
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|
| Q |
What is your relationship
with Verizon Communications? |
| A |
Verizon Information Technologies
is a wholly owned subsidiary of Verizon Data Services Inc., which
is a subsidiary of Verizon Communications. Verizon Data Services
was the primary IT services provider to the former GTE operating
companies for 30+ years and remains the IT processing organization
for Verizon Communications. Verizon IT has been marketing and selling
IT outsourcing services to the U.S. marketplace for more than 16
years. |
| |
|
| Q |
What size companies
does Verizon IT typically market to? |
| A |
We consider our market to be mid-market
companies, typically $100-$200 million up to $2 billion. These numbers
can move up or down depending on the
need. |
| |
|
| Q |
Our company has thought
of outsourcing, but we are concerned about losing control of our
data and systems. What does Verizon IT do differently from other
providers to keep their customers “in the loop”? |
| A |
With Verizon IT, our Five Point Customer
Assurance program outlines the primary processes and standards that
clearly define the outsourcing engagement. The program is designed
to include regularly scheduled review and assessment processes that
allow our customers to maintain control over the relationship. |
| |
|
| Q |
Security issues are
a priority for my company. How does Verizon address these issues? |
| A |
At Verizon IT we follow a tri-level
approach to security. Our security services cover end-to-end support
for physical, data and network security including: design and engineering
services, monitoring services, security administration and auditing
services. Our approach is focused on ensuring that all systems and
applications operate in a safe and reliable environment. |
| |
|
| Q |
I’d like to see your data center’s
capabilities, can a site visit be arranged? |
| A |
We encourage all interested parties
to contact us to schedule an on-site visit to our Enterprise Operations
Center located in Temple Terrace, FL. From this facility we can demonstrate
the services and capabilities that any/all of our Enterprise Operations
Centers offer. |
| |
|
| Q |
Where are you headquartered? Where
are your data centers? |
| A |
Our headquarters are located in Temple
Terrace, Florida (a suburb of Tampa). We maintain four strategically
located Enterprise Operations Centers in Sacramento, California;
Fort Wayne, Indiana; Temple Terrace, Florida and Pearl River, New
York. |
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|
| Q |
How do I contact VIT? |
| A |
Call us toll free at: 1.866.424.6834
Verizon
Information Technologies
12470 Telecom Parkway
Temple Terrace, FL 33637
Visit our web site at: www.VerizonIT.com |
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