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The IT
outsourcing industry is looking to applications services
to drive growth in 2003, according to Dataquest Inc.
A November
2002 survey among 36 outsourcing vendors showed that offshore
application management was ranked as the highest
growth service opportunity for vendors in 2003, followed
by near-shore application management.
With the focus on lowest
costs, there is a growing adoption of offshore outsourcing,
primarily for applications, but
also emerging in BPO and IT infrastructure management, Dataquest
said Offshore outsourcing accelerated during the past year,
and it will continue in the next two years as a means to
offer
alternative lower-cost labor.
"Already some of the larger services
companies have responded to offshore players in the area
of applications support by
acquiring or setting up their own offshore delivery capabilities
through acquisition or significant alliances with lesser-known
players,” said Allie Young, chief analyst for Dataquest’s
IT Services program, in a press release. “As an alternative
to Indian offshore, the near-shore outsourcing market, in
particular the Canadian provider market, will be considered
by global providers as a way to hedge their bets against
political unrest and the potential calamity of a regional
war in the Middle East.”
While low-wage countries are
attracting attention with application services, IT infrastructure
outsourcing activity is hot on
a grand scale around the world. As of year-end 2002, there
were at least 14 megadeals worth a total of $28.4 billion
compared with nine megadeals in 2001 worth a total of $15.1
billion, according to Dataquest. There are at least four
pending megadeals, worth an estimated total of $15.3 billion,
it added.
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Communications
Sourcing Support: Finding Internal Vs.
External IT Balance
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